Effective Date: 21 August 2023

Welcome to Nelibar! These Terms of Service (“Terms”) govern your use of our website https://nelibar.com and any services, features, content, or applications offered by Nelibar (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Use of Our Services

  • You must be at least 18 years old to use our website or place orders.

  • You agree not to misuse the services or engage in fraudulent activities.

2. Product Information

  • We strive to display accurate product details including size, material, and color. However, colors may slightly vary due to lighting or screen settings.

  • All products are handcrafted, so minor variations in design may occur.

3. Orders & Payments

  • Orders are confirmed once payment is successfully received.

  • We accept payments via COD, bank transfer.

  • Nelibar reserves the right to cancel or refuse any order at its sole discretion.

4. Shipping & Delivery

  • Delivery time may vary depending on your location and product availability.

  • Delays may occur due to external factors such as weather, courier issues, or custom orders.

  • Delivery charges will be displayed at checkout.

5. Returns & Exchanges

  • Returns are accepted within 7 days of delivery only if the product is unused, undamaged, and in original packaging.

  • Custom or made-to-order items may not be eligible for return.

  • Customers will bear the return shipping cost unless the return is due to our error.

6. Intellectual Property

  • All content on the Nelibar website including images, designs, logos, text, and product descriptions are the property of Nelibar and are protected under copyright laws.

  • You may not reproduce, distribute, or use our content without written permission.

7. Privacy Policy

  • Your personal information is handled according to our Privacy Policy. We do not sell your data to third parties.

8. Limitation of Liability

  • Nelibar shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our services or products.

  • In no event shall our liability exceed the amount paid for the product.

9. Modifications to the Terms

  • We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with the new effective date.

10. Governing Law

  • These Terms shall be governed by the laws of Pakistan. Any disputes shall be resolved in the courts of Sahiwal.