We offer a 14 Day Return Policy with full refund under the following terms and conditions:
-The product(s) must be returned to us within 14 days of the date you receive the product, in the same condition as received. Products purchased during sale events or clearance section are only eligible for exchanges. Please note that custom made shoes are not eligible for returns or exchanges unless faulty
-Only unused product to be returned I exchanged:
The product must not have not had the labels removed. It should be without any signs of wear or use such as creasing and scuffs on the leather or the shoe out-sole.
-Trying on the Product: For return reasons, please take care when first trying on your shoes. Try on a carpeted surface to avoid any marking of the soles and avoid bending the foot to minimize creasing of the shoe.
-Color Variation: Please note that slight color variation does not constitute a fault. Colors on our website will vary slightly depending how your monitor/cellphone screen is calibrated. Moreover, we work with natural materials (leather hides), each leather hide can vary and accept antiques creams/dyes differently, a slight color variation may accrue, this is out of our control, we do our best to keep this as consistent as possible.
- Production time per pair — 3-7 days (you will be notified for any delays in the production timeline)
- Local orders (within Pakistan) — 3-5 business days
- We offering 100% free delivery all over the Pakistan.